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FAQ

General Questions and do's and don'ts

GENERAL QUESTIONS

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How much is it per person?
All of our experiences are $28 per adult/child plus tax.
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How many players can play?
This varies from game to game (room to room), up to 10 people can participate in Prison Bus Escape, Horcrux Hysteria, The Row and Extinct. Up to 14 players can participate in Zombie Apocalypse. Single players are welcome, as it's not necessary to make up the full number of players in order to participate. However, you could be matched up with other players on arrival.
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When should I arrive?
You should arrive at least 10 minutes before your appointment. If you run late you will lose your time slot and there are no refunds or rescheduling options for being late.
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What happens if I arrive late?
The door to the room closes exactly at the time of your booking. Please arrive 10 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. No refunds.
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Is the door really locked?
No worries, the door is never actually locked and you can leave at any time.
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Can I book a private session just for my group?
To reserve an entire session for your group, you need to purchase all the tickets to the show time. Please contact us if there are no session times available with all tickets available and we can see if there are any other times that we can make available.
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Is there somewhere I can watch the experiences?
There is not any way to watch the experiences unless you have paid and are doing the experience with a group.
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Are there live actors in the rooms?
We have live actors in our Zombie Apocalypse, Prison Bus and Row experiences.
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What is a good room for younger ages?
We recommend our Horcrux Hysteria room for younger ages.
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Where can I find your waiver?
The waiver is located on our website. Just scroll up and down and it will appear at the bottom right corner.
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Want to act for us?
We are always looking for talented actors and actresses to help with our interactive entertainment! If you are interested in acting for us, please submit your resume, head shot, and a brief statement of interest to info@alcatrazescapegames.com.
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Can I change the name of a participant in my group
It is not necessary to change names, as long as you have paid for everyone that will be participating and they have filled out our waiver, you will be just fine.
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Do you have any age restrictions for your rooms?
We recommend participants to be 16+ for our Zombie Apocalypse room. All other rooms are left up to your own discretion. Just be aware that we do have a no refund policy.
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Do you sell Gift Vouchers?
YES! Just give us a call and you can purchase your voucher over the phone.