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      Alcatraz

      FAQs

      Arrival
      Booking
      General Info
      Groups
      VR Escape Rooms

      Where can I find the Waiver?

      The waiver is located on our website at the bottom of each page. You can also find the waiver by clicking here.

      What happens if I arrive late?

      The door to the room closes exactly at the time of your booking. Please arrive 10 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. No refunds.

      When should I arrive?

      You should arrive at least 10 minutes before your appointment. If you run late you will lose your time slot and there are no refunds or rescheduling options for being late.

      How much does it cost?

      Draper
      • Sunday - Thursday $32+Tax/Fee per person
      • Friday - Saturday $36+Tax/Fee per person
      Lindon
      • Sunday - Thursday $30+Tax/Fee per person
      • Friday - Saturday $34+Tax/Fee per person

      Do you sell gift vouchers?

      YES! You can purchase gift vouchers on our website by selecting the gift voucher icon at the top of the screen or we can help you out over the phone.

      How do I book a private session just for my group?

      For a private experience you can select the 'Privat Tour' option while booking or book out every spot in the room.

      Will I be paired with others inside the escape room?

      If you book the public option you could be booking with another group or they can book with you. If you choose the private option your escape room will be you and your group only.

      Do you have an age limit on any rooms?

      Yes, The Zombie Panic room Is 14 and older, Chloe is 16 and older. If anyone younger then the required age wants to participate you have to book all the spots in the rooms. All other rooms are left up to your own discretion. Just be aware that we do have a no refund policy.

      What is a good room for younger ages?

      We recommend our Wizard Hysteria room for younger ages.

      Are there live actors in the room?

      We have an actor in the Zombie Panic and Chloe rooms. All other rooms do not have an actor.

      Do you sell gift vouchers?

      YES! You can purchase gift vouchers on our website by selecting the gift voucher icon at the top of the screen or we can help you out over the phone.

      Do you have an age limit on any rooms?

      Yes, The Zombie Panic room Is 14 and older, Chloe is 16 and older. If anyone younger then the required age wants to participate you have to book all the spots in the rooms. All other rooms are left up to your own discretion. Just be aware that we do have a no refund policy.

      What is a good room for younger ages?

      We recommend our Wizard Hysteria room for younger ages.

      How do I act for Alcatraz?

      We are always looking for talented actors and actresses to help with our interactive entertainment! If you are interested in acting for us, please submit your resume, head shot, and a brief statement of interest to:

      Lindon
      lindon@alcatrazescapegames.com

      Draper
      info@alcatrazescapegames.com

      Where can I find the Waiver?

      The waiver is located on our website at the bottom of each page. You can also find the waiver by clicking here.

      How many players can play?

      This varies from game to game (room to room), up to 10 people can participate in Prison Bus Escape, Wizard Hysteria, The Row, Chloe. Up to 14 players can participate in Zombie Panic. Up to 8 players in Mutiny and Raiders Revenge. Up to 6 players in our Virtual Reality Games. Up to 5 players in our 30 minute room Scallywag. A minimum of 2 people are welcome to book, as it’s not necessary to make up the full number of players in order to participate. However, other players can book with you if not all the spots are filled.

      Is there somewhere I can watch the experience?

      There is not any way to watch the experiences unless you have paid and are doing the experience with a group.

      What happens if I arrive late?

      The door to the room closes exactly at the time of your booking. Please arrive 10 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. No refunds.

      When should I arrive?

      You should arrive at least 10 minutes before your appointment. If you run late you will lose your time slot and there are no refunds or rescheduling options for being late.

      Do you have an age limit on any rooms?

      Yes, The Zombie Panic room Is 14 and older, Chloe is 16 and older. If anyone younger then the required age wants to participate you have to book all the spots in the rooms. All other rooms are left up to your own discretion. Just be aware that we do have a no refund policy.

      What is a good room for younger ages?

      We recommend our Wizard Hysteria room for younger ages.

      How do I book a private session just for my group?

      For a private experience you can select the 'Privat Tour' option while booking or book out every spot in the room.

      Will I get motion sickness?

      Unlike other Virtual Reality experiences that you may have tried before, Our virtual worlds are stationary. There is no movement within the game that would not naturally occur in real life, eliminating the disconnect in your equilibrium that typically causes VR sickness. While we cannot 100% guarantee that you will not get sick, we have never had a guest get VR sickness in our games.

      How do people avoid running into each other or into walls?

      You will be able to see your friends in the game, much as you would in real life, though you will look like a character in the game, not your real self. Using the highest technology in computer tracking, cameras are capturing your movement and allowing you to see where everyone else is in the game, matching up your position in the real world. There are also clear boundaries within the game alerting you before you leave the play area. As long as you pay attention and follow the instructions, your experience will be safe.

      How do you clean and sanitize your equipment?

      All of our equipment is sanitized between each player, including headsets, lenses and hand pieces. We use a skin-safe disinfectant.

      How many people can play at once?

      Up to 6 players can fit into one space at a time. Our standard online booking will allow you to schedule up to 6 players.

      Can I play by myself?

      All of our games are multiplayer games, and you need other people to complete some of the tasks. All rooms can be successfully completed with a minimum of 2 players. But more is better!

      How long are the games?

      All of our escape rooms have a play time of 45 minutes.(unless you escape early)There is additional time in setting up, receiving instructions, and in the after game debrief, so plan on about an hour. Laser bots is a shorter, 10 minute puzzle game.

      I own a VR headset, can't I just play this at home?

      In short, no. Our games are not your at-home VR experience. Without high end gaming equipment, you would be unable to set up a free roam arena with your consumer headsets. Our games are also not available to consumers. Come in to try it - you'll see why it's a step above your average VR experience.

      What if we are late for our appointment?

      If you arrive late, we will do our best to get you into your game as quickly as possible for the max amount of game time, though your play time may need to be reduced so as to not overlap with the next guest. We recommend arriving 10-15 minutes early to make sure that you get the most out of your experience.